The relationship between occupation and health

The kind betwixt transaction and healthDiscuss the relationship between bloodline and health, and recognise factors which facilitate occupational carrying expose.In the context of this essay occupation is taken to encompass c atomic number 18 of self, leisure and employment (Ameri provoke occupational Therapy railroad tie alike Terminology, 1994) whereby the person interacts with the environment. These areas are not mutually exclusive. It is the ordinary and familiar things that people do every day (American occupational Therapy Association mission on Practice Home Health Task Force Guidelines, 1995). proceeding components include the necessary skills for the task and the temporal and environmental military operation context. occupational exertion is important people identify who they are by what they do. simile between occupation and healthOccupation is important in maintaining health but authoritative occupations whitethorn actually cause ill health. Ill health white thorn lower occupational process. The relationship is further complicated by poor people surgical procedure contributing to ill health which further lowers performance. An example would be someone performing poorly in paid employment and turn depressed as an indirect result (perhaps because of redeployment) and performing even more(prenominal)(prenominal) poorly as a result of the depression. A close of occupational therapy is to use appropriate occupation therapeutically to counteract the effect of disability and to promote well being.The effect of some disease processes on performance ordain now be explored. Certain pathological conditions will perplex a typical effect on performance for instance a cerebrovascular accident, a not uncommon cause of occupational dysfunction, will affect sensation and motor skills in a fairly inevitable way. The degree of impairment is variable depending on the aetiology, severity and location of the noetic injury. The effects whitethorn be profound. Laterality is important since one perspective of the brain has a major impact on language and the different motor skills. Which side of the brain is dominant for various functions depends on whether or not the soulfulness is right handed. occupational performance is affected by sensorimotor shortage and subsequent musculosketal affects for instance significant sensorimotor deficit comm scarce affects the shoulder joint with its innate dependence on salutary muscular tone of the rotator cuff from which the joint largely derives its stability. Disruption of cognitive function and emotional liability are factors commonly involved in severe cerebrovascular accidents to the further detriment of performance.Of the musculoskeletal group of disorders screaky arthritis is important since it is so common. In addition to affecting try by joint deformity, sensorineural and neuromuscular effects the individual whitethorn puzzle psychological effects such as depression furthe r contain performance (Deyo 1982). Temporal effects are important in this condition, typically the symptoms and performance being significantly worse in the morning and ameliorate as the day progresses.Schizophrenia is an example of a psychiatric unwellness which can become chronic and disabling. The effects on occupational performance can get really complex here. Not only are there varying manifestations of the illness with exacerbations sometimes accompanied by last-ditch deterioration over time but there is often effects of the medication, substance abuse and disordered living arrangements.Chronic pain may affect occupational performance by limitation of physical components of the exercise in question. Some conditions appear resistant to clear diagnosis. For instance succeeding(a) accidents such as whiplash or back pain next lifting during paid employment there may be long displace out background litigation and this coupled with difficulties returning to work may have sign ificant effects on occupational performance. Because affected individuals may be young, in paid employment and with families to look after despite the fact that the physical disability may be relatively tyke there may be major effects on the activities of effortless living, leisure and employment.Factors facilitating performanceoccupational performance can be split into a keep down of components sensorimotor, cognitive integration, cognitive, psychosocial and psychological. In addition the performance cannot be taken out of context.The individuals personal characteristics will affect quality of performance. at that place must be a good fit between the individuals knowledge, skills and attitudes, the task must be appropriate, contributing to well-being and the environment must be conducive with regard to physical, cultural and social aspects (Hagedorn, 2001). consideration is important (Dunn 1994) for instance it is easy to speak with friends but public public speaking is anot her matter entirely performance nearly always pitiable substantially and yet the basics of the task are the same.The following factors are associated with occupational dysfunction (Hogedorn, 2001) thus their avoidance may enhance performanceDeprivation of occupationOccupation alienation (the task seeming pointless)Occupational imbalance focussing on one aspect to the exclusion of othersDifficulties with relationships and involutionLack of resourcesNegative self-image expectation or fear of failure pathetic ability to adapt to different rolesThe performance itself may be enough in its component parts but be poor general since it takes too long to complete.Ottenbacher describes in Crepeau, 2003 to optimise performance requires an appreciation of the dicstinctions between body systems, impairment, activity and participation defined by the WHO 2001. To facilitate performance various compensation mechanisms can be utilised. Training in compensatory movements can occur alongside provi sion of adaptative equipment and environmental adaptation.An enhancing factor is the suggest and meaning of the task for the participant. This is to the extent that intervention will be more effective in achieving the desired improvement or other goal if the individual is active in setting the goal at the onset. finish directed action and pure exercise showed the advantage of the former for retaraining movement following stroke (Trombly, 1999).Full utilisation can be make of the inherent adaptatbility of human beharioural (both physical and psychological) mechanisms. The ability to learn and improve occupational performance is improved by practice, repitition and feedback at an appropriate rate.In providing occupational therapy care it is important to appreciate the state at which the individual is at acute and not stabilised, inpatient, outpatient, extended (Crepeau, 2003). It is important to look at the boilers suit task and its purpose before concentration on the components of the activity. Evidence ancestor is accumulating and should guide the interventional approach chosen.ConclusionOccupational health promotes well-being from engaging individuals in pertinent occupation. Improving the underlying capacities of sensorimotor skills, memory and mental outlook is only part of the whole process of facilitation of occupational performance.BibliographyBooksCrepeau E, Cohn E Schell B 2003 Willard Spackmans Occupational therapy. 10th edition. Lippincott, weilliams Wilkins LondonHagedorn R 2001 Foundations for Practice in Occupational Therapy. London. 3rd edition. Churchill Livingstone.Hansen RA Atchison 2000 Conditions in Occupational Therapy Effect on occupational performance 2nd edition Lippincott Williams Wilkins BaltimorePedretti LW Early M B Occupational therapy Prcatice skills for Physical Dysfunction 5th Edition. Mosby. MissouriArticlesAmerican Occupational Therapy Association Uniform terminology, 1994 ed 3 Am J Occup Ther 48 1047-1054, 1994America n Occupational Therapy Association Position Paper occupation, Am J Occup Ther 491015-1018, 1995Deyo RA et al 1982 Physical and psychosocial function in rheumatoid arthritis. Arch confine Med 142879-82.Dunn W Brown C McGuigan A 1994 Ecology of human performance A framework for considering the effect of context. Am J Occup Ther 48(7)95-607Trombly CA Wu C (1999) Effect of rehabilitation tasks on organisation of movement after stroke. American Journal of Occupational Therapy 53 333-4.Other resourcesWorld health disposal (2001) International classification of functioning, disability and health (ICF) Geneva.

Taking Classes To Improve Interpersonal Communication English Language Essay

Taking Classes To Improve Inter psycheal Communication slope Language EssayTaking this air division has re whollyy opened up my eyes on retributive how important discourse skills re on the wholey ar whether it be verbal converse or non-verbal communication. In this paper I am going to focus on the inter psycheal affinitys. I see for me this was the most succorful for me with everything I tolerate learned on communication. With indite this paper I understand inter soulfulnessal communication a elflike to a greater extent than I did before. Every iodine should be made to take a tr abrogate so they actually understand communication and a centering to just non squander and I dont cargon attitude.Today many good deal still lack the ability to communicate effectively with in inter soulfulnessal affinitys. It is through cooperation and collaboration that effective communication occurs. By analyzing and studying the communication process we prat improve our ability to co mmunicate effectively amongst wholeness an differentwise(prenominal). To have a successful intersomebodyal kinship unity must starting line interact with others in an informal setting, which is called interpersonal communication (Hybels pg.156). Recognizing emotions in other is a very important first maltreat to building a relationship. If you sewert looking what individual else is feeling because you fundamentt connect with them on a personal level and that sack up hinder your relationship process.Interpersonal communication is important because of the functions it achieves. Whenever we engage in communication with another person, we seek to gain schooling ab step up them. We likewise give off information through a wide frame of verbal and non-verbal cues. Verbal communication has huge effects on many aspects of life, including interpersonal relationships. Speaking and telling our call for and wants verbally or non-verbally is a necessity for daily life.Verbal comm unication is organized by actors line non-verbal communication is not. nigh of us spend or so 75 portion of our waking hours communicating our goledge, thoughts, and ideas to others. However, most of us fail to realize that a great deal of our communication is of a non-verbal form as debate to the oral and written forms. Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may as well include the bureau we wear our clothes or the silence that we keep.In person-to-person communication theory our meanss atomic number 18 sent on two levels simultaneously. If the nonverbal cues and the spoken message be incongruous, the flow of communication is hindered. Right or wrong, the receiver of the communication tends to base the intentions of the sender on the non-verbal cues one receives. Before a person defines an attempt to form an interpersonal relationship they must mold what attracts th em to that person. in that respect are many factors that pack up attraction to others. Physical attraction, perceived gain, similarities, differences, and proximity are some of them (Hybels, 2007).Most people are first attracted to others because of the way they look. Some people ability have distinct characteristics that one mogul be attracted to such as blues eyes, short hair, or even a small space between their teeth. If a person is not attracted to your appearance they are not likely to come up and carry on a conversation with you. For usage, if an individual, who dislikes tattoos, is taking a class and has to choose a partner for a project, but there are only two people left and one of them has tattoos he or she go international mostly likely choose the individual without tattoos, even if the person with tattoos is a very intelligent individual.There are many cases where we are attracted to psyche because of the perceived gain associated them for example, one might beco me friends with an employee at a restaurant in hope of having discounted meal when they eat there. The similarities and differences are a major factor in determining if the relationship give be right for you. Often we find ourselves attracted to people that share the uniform beliefs, values, and religion. Most people are also attracted to people who enjoy the said(prenominal) activities as they do. Contrary to the similarities people may also be attracted to the differences. For example, person who doesnt like making finishs might be attracted to a strong decision maker. Because these characteristics complement severally other, they might help strengthen the relationship (Hybels, 2007 pg161). law of proximity is a valuable factor also when it comes to evaluating the pros and cons of a relationship. Proximity is the reason out contact that occurs when people share an experience such as at work, school, or play (Hybels, 2007 pg161).If a person does not want to have a long distan ce romantic relationship and their partner fall upons away to attend college in another state, then it is most likely that the relationship will not last.Moving on to the next steps of forming an interpersonal relationship would be our motives for communicating. We are move to form relationships for many various reasons such as, cheer, affection, inclusion, escape, relaxation, control and health (Hybels, 2007 pg162-163).If an individual is stir upd by pleasure he or she might just want someone to go to the movies or discuss politics with. Maybe we might be motivated by affection many people are looking for someone to give them attention a pat on the back or a little kiss every now and then. Many marriages end in divorce because of the lack of affection from their partner, but if they could have communicated effectively to separately other that they needed more affection the relationship might not have ended. But no issue what might motivate us, once we have started developing a relationship we have to decide how much of our selves we want to disclose to the relationship and at what point in the relationship.Self- disclosure is a process in which one person tells another person something he or she would not reveal to just anyone (Hybels, 2007 pg168). Self-disclosure is not simply providing information to another person. Instead, scholars define self-disclosure as sharing information with others that they would not normally know or disc all over. Self-disclosure involves lay on the line and vulnerability on the part of the person sharing the information.Self-disclosure performs many functions. It is also a way of gaining information about another person. We want to be able to look to the thoughts and actions of people we know. Self-disclosure is one way to learn about how another person thinks and feels. Once one person engages in self-disclosure, it is implied that the other person will also disclose personal information. Mutual disclosure deepens trust in the relationships and helps both people understand all(prenominal) other more. You also feel better about yourself and your relationship when the other person accepts what you tell them. fleck self disclosure can strengthen a relationship it can also damage it. A relationship can be damaged if the person you are pouring your soul out to do not like what they are hearing or if self-disclosure comes too early in a relationship it can be damaged. Thus, while self-disclosure is useful, it can also be damaging to a relationship. There are five varied items that we progress through while developing and strengthening our relationships, these are the flood tide together stages. No matter what type of relationship it is romantic, platonic, or resembling gender relationship each kind still goes through each stages.The first stage is the initiating stage. The initiating stage is characterized by nervousness, caution, a bit of hesitation, and risk of being rejected (Hybels, 2007 pg18 6). Although one might proceed with caution, this stage can be very joyful experience and the outcomes can be great. Most people leave this stage with a new friend. The next stage is the experimenting stage. In this stage people make an effort to seek out common interest and experiences (Hybels, 2007 pg186). One might express a bop for children and hopes of being a parent one day. This would be an important takings to discuss for a romantic relationship each person needs to be aware of what the future might hold for them if they continue with the relationship. When experimenting with each other by discussing important topics and seeing the reactions of other, one can make a valid decision based on their knowledge of the other person to continue the relationship to the next stage. The intensifying stage is the trey stage that we go through. Self-disclosure becomes more common in the intensifying stage. The relationship becomes less formal and statements are made about the level of committedness each has to the relationship. In this stage individuals might have nick name calling for one another or inside jokes. A statement about attending a vacation next summer in France is an example of the commitment one might have for the relationship. But while self-disclosure becomes more common and makes the relationship stronger it can also make the participants vulnerable to each other.The integrating stage is the fourth stage. This is the point where personalities are cast downning to meld people are expecting to see them together (Hybels, 2007 pg187). The individuals become a pair. They begin to do things together and, importantly, others come to see them as a pair. A shared relational identity also starts to form in this stage. By the end of this stage individuals should know how to communicate and responds with ease and understanding of the other persons feelings.The final stage of coming together is the bonding stage. At this point, the participants make some sort of commitment that announces their relationship to those around them (Hybels, 2007 pg 188). Two girls friends might say they are now best friends to announce their comment to their relationship or a couple might announce they are get married or buying a house together. This stage involves a lot of commitment and dedication to the relationship and to each other. In all of the stages discussed we all have decision to make. We can either progress earlier to the next stage, stay in the same stage we are in, move back a stage or exit the relationship all together. No matter what we as individuals choose to do we need to know how to communicate effectively to that next stage and we need to know how to direct conflict or resolve conflict in our relationships.We can do this by conflict resolution, which is negotiating to find a solution to the conflict (Hybels, 2007 pg202). Depending on how a conflict is resolved it can produce a coercive or negative result. For example if two sist ers are fight over a dress to wear on the weekend, they have two choices one wear the dress and the other one does not, which leaves one sister hard-pressed (negative outcome) or neither of them wear it, so both are satisfied and neither of them are jealous of the other ( coercive outcome). It also helps to take a positive approach to conflict resolution, where discussion is considerate and non-confrontational, and the heart of the matter is on issues rather than on individuals. If this is done, then as long as people listen carefully and explore facts, issues and possible solutions properly, conflict can often be resolved effectively.In conclusion, communication is the key to usual life. You have to communicate on a daily basis so why not learn some skills that are going to help you communicate more effectively so you are understood instead of misunderstood. Your body language is also an important key, you need to show that you have good body language and you can gain more posi tive friends and more people will be willing to walk up to you and talk. Everything now a day is based on how you present yourself to someone you meet.

Priestleys Paradox Communication

Priestleys conundrum CommunicationCommunication is an essential part of e rattlingday life. in that respect argon some things which take a leak effect on converse, technology having a very large effect. Through the increase of chat technology, there has been a moderate in the whole step of effective parley. While considering the theory of Priestleys enigma, the wish of social communication in parvenue forms of technology have signifi stacktly affected the bore of communication. Modern technologies decrease the quality of communications with the lack of vocal and non- literal feedback, the aberrancy of sums and also the anisometric access to forms of these technologies. Verbal and non-verbal elements of interpersonal communication have efficaciously declined out-of-pocket to technology.The close stired commonwealth of communication in society today is interpersonal communication. Interpersonal communication is referenced as communication between two or to a gr eater extent flock which try to create and understand meaning (Turner West 2009 8). end-to-end interpersonal communication there can be noise. Noise is anything which can distort or prevent communication (Eunson 2008 18). Interpersonal communication has many elements which contribute to quality communication.Interpersonal communication requires verbal and non-verbal feedback, which is not granted effectively through modern font technologies. The quality of effective communication is cursorily decreased with the increase of technology. This type of communication (interpersonal communication) has two main elements, verbal and non-verbal skills. Verbal communication is the use of vocabularys, words, sounds and letters and uses great emphasis on tone and pitch. Modern technology therefore decreases the quality of communication because verbal communication is not always possible. Non-verbal communication is communication through merely visual forms. Non-verbal consists of gestures , facial expressions, eye contact and numerous other signals of the benignant body (Eunson 2008 260). This non-verbal element of communication however cannot be seen through most technologies so distorts the mess eld to the receiver. Both verbal and non-verbal communication skills assist, distort and chock up communication between individuals (Eunson 2008 286). The theory of Priestleys Paradox is most relevant when considering the quality of communication through technologies is declining. Email is an example of modern technology which has an impact of the quality of communication. Through email, the receiver cannot communicate using verbal and non-verbal communication. This distortion is happening with all types of technology and is having affect on the interactions of individuals and creating problems. Without face-to-face verbal and non-verbal interactions the sender is unable to make assumptions on the receivers perceptions of the messages. Some particular juvenile technologi es have the ability for messages to be distorted excessively due to the language used.Technology has decreased quality of communication because it can cause mistake through abbreviations that distort messages. This particularly effects our societys younger generation. Generation Y in particularly are media interactionists, not knowing a initiation without media and technology (Kundanis 2003 43). An example of technology which is most commonly the source of abbreviation is SMS (short messaging service). Evidently, abbreviations are a weak substitute for body language, literal and tonal expression. These are replaced by using uppercase lettering and kinky symbols (emoticons) which leads to misinterpretation while decoding the message as there is no shared meaning of the context (Danet 2001 17). The slope language is often comprised to get shortened abbreviations and phrases. This language has since blended into the everyday modern society causation the younger generations to be less likely using proper English language. While communicating through technology, the sender and receiver need to have a clear understanding of one anothers abbreviations and context or else the message will be distorted. This may then lead to a partition in communication if the receiver is unable to decode the message precondition (Eunson 2008 14). This is also discernible as there is a digital fraction between people with the unequal access to technology.The decrease in quality of communication is due to technology not being equally reachable for our whole society. Priestleys Paradox theory expresses the point that people coming from busted -economical societies have a greater quality of communication rather than people coming from a higher-economical society because it is filled with modern communication technologies(Eunson 2008 5). There is a digital divide between people due to new forms of technology. This causes distortion in communication because of the misunderstand ing of messages that are received through modern technology. It is now expected of a person to have friendship of modern technologies which may not be universally accepted due to the unequal access of technology (Turner West 2009 105). Modern technology-driven communication is forever revolving, developing and expanding (Eunson 2008 4). They are expensive and therefore low income earners would not be able update technologies frequently. The digital divide is not only found on this however, there are many other issues. The accessibility of modern technology is affected by geographical location, income status, culture, education and also age (Mossberger, Tolbert Stansbury 2003 15-23). This causes the decrease in effective communication and interpersonal communication as everyone does not have the same available technology.New technologies have importantly decreased the quality of effective communication. Ultimately interpersonal communication elements such(prenominal) as verbal a nd non-verbal skills are not able to be effectively used through modern technologies. This can distort messages in communication just like abbreviations can. Both people participating in the communication need to have similar understanding of the context and language or else the quality of communication will be diminished. The digital divide because of the unequal access of modern technology also has an impact of the quality of communication. Priestleys Paradox theory suggests that the quality of communication is minimised because of new technologies. This theory is most evident in modern communication therefore modern technology has decreased the quality of communication.Words 1021

Operations Management Of The Hard Rock Cafe

Operations Management Of The impenetrable throw off Cafe sturdy flutter Cafe is peerless(prenominal)(prenominal) of the worlds leading and well-known brands in restaurant industry. disfranchised quiver cafe is a chain of casual dining restaurant. prime(prenominal)ly challenging quake was opened in London, 1971. It was found by Isaac Tigrett and spear Morton. The mission of serious rocknroll is to provide their customers with unique view and take out new clients. In the 1980s, serious sway Cafe was the most pop when approximately people eng senior(a) in the hobby of visiting as m all locations as possible and collecting a troublesome endocarp t-shirt bearing the Cafe logo and the location name. The chain began world(prenominal) working out in 1982 when Isaac Tigrett and Peter Morton agreed to develop their own cafes crosswise the world. At current date, it has 169 venues in 51 countries worldwide ( delicate sway, 2010). And it continues to grow with some(pren ominal) much in the works. The question being raised here is how has a small knockout pit restaurant that originated in London, England become one of the most well-known brands over the world?Differentiation StrategyThe artifice is non to chance the game better than the competition, solely to develop and play an altogether various game.-Professor C. Markides of the London Business SchoolAnd, yes, onerous Rock has played a different game the escort game impenetrable Rock Cafe is using differentiation strategy to achieve competitory advantage on the market. It is considered a smart strategy. They find the ways to narrow down that create value for customers and that be not easily matched or chintzily copied by competitors. steadfastly Rock sells meals and sells hotel rooms. Many others to a fault do that. level on that point be other harmony related restaurants. But what crystalise the weighed down Rock different from others is that it sells a full Rock give da te.There is an insatiable appetite for music as a monitoring device of the moments in ones invigoration and music roll in the hay generally bring peacefulness in mind and happiness to people. A 20-year-old can come in there and see memorabilia from Godsmack or a 60-year-old can come in and see something from Buddy Holly or Elvis Presley. Music is the tie that binds, irrespective of your age. It is alike about creating a soundtrack to the brand that people recognise. When the customers go inside, it feels long-familiar and that is not just because of how it looks, it is the sound. unstated Rock is built on that concept. That is how a brand becomes multidimensional. And they ar victorful intemperately Rock products are highly cute by customers. Customers develop loyalty to brand and it helps to beat competitors in the marketplace.10 Operations Management stopping point makingStrategy is the kick and scope of an organisation over the long-term, which achieves advantage in a ever-ever-changing environment finished its configuration of resources and competences with the aim of fulfilling stakeholders expectations. The of import target of any unwaveringly is to create competitive advantage over competitors. To create this advantage, firm has to find a proper(a) strategy. problematical Rocks strategy is to provide not simply a custom meal from the menu, but the whole experience with a unique visual and sound experience. The customers can find this experience at nowhere else in the world but unexpressed Rock. And it can be achieved when managers behave effective determinations in 10 Areas of Operations Management. They are collectively known as trading operations decisions.Goods services use severely Rock Caf provides a unique experience with their goods and services passported at the restaurants. laboured Rock gives many amenities from cafes, to hotels to gambling casinos, to live music and to huge Rock fest concerts. Further more, when life-threatening Rock widened to orbiculate, it specified its menu for local anaesthetic smack due to the social norms. For example, when they expanded their chains to the Unites Stated, they modified their menu with authorised American foods such as hamburgers, chicken wings, and include higher-end items such as stuffed veal chops and lobster tails. And as for the menu of Hard Rock Cafs in British, they focuses more on fish and lobster and less on hamburgers and beef (Heizer Render, p.83). Hard Rock also keeps continuing upgrade their menu to meet the customers requirement. ane of the special things about Hard Rock is its music memorabilia appealingness. Throughout the years, Hard Rock has collected a collection of items which are fictional character of the Rock history. They not only solicit donations of music memorabilia, but they also go around the world and leverage a number of items at auctions. Nowadays, Hard Rock becomes the worlds largest collection of such items.Ano ther key that contribute to the success of Hard Rock Caf is the inclusion of its own brand production. About 48% annual r dismantleue of Hard Rock comes from merchandise sales (Heizer Render, p.83). The holy Hard Rock t-shirt was created when the original caf sponsored a local football game team. The shirts became a popular item and lead to the creation of the line of merchandise that is an important part of Hard Rocks argument today. Besides the classic tee, there are many different styles of shirts, hats, jackets, glassware, shot glasses, etc.Many of these items are considered to be collectibles and the customers can generally purchase at Hard Rocks caf, hotel, and casino specific or from its website.QualityHard Rock Caf defines lineament inwardly their properties by conducting numerous surveys to get an honest evaluation from its customers. They pride themselves on lineament from the music, food and atmosphere. Their survey is on a scale from 1-7, and anything less than a 7 is considered a failure (Heizer Render, p.56). It means that they want to transcend to the customers highest satisfaction. Base on customer surveys and feedback, their menu will be changed with the measure to fulfill customer recommendations accordingly.In addition, Hard Rock Caf not only focuses on the actual quality of food and merchandise, but also focuses on the visual and auditoria quality as the quality of the unique experience. The experience itself is their product. The employees at Hard Rock Caf are responsible for plentiful the crush quality of their services and products to its customers. The waiters, chefs and crews give their effort by means of their services through catering customers and providing them also the best food which meet their taste and preferences. mold capacity inclinationThe process and capacity creation is what drives the decision of the locations of their facilities. Hard Rock Caf creates products in an efficient manner, by analyzing them fo r constitute effectiveness and by labor requirements.Location selectionUnderstand that location is a major(ip) long-time, and can make or break business strategy Hard Rock has to choose the right locations strategy to expand its cafe chains.Because of Hard Rocks customers are those who not only patronize the foods they offer, but also mania music, Hard Rock Caf chains contend to choose places which is convenient to its valued customers. In addition, they also should be place in the areas that are less competitors as to their line of business. Another important that needed to be pertain is the location decision also needs to be concerned with some challenges such as political risk, currency risk, and social norms.Hard Rock Caf has expanded to more than 157 locations throughout the world. And approximately a 70% of Hard Rock customers are tourists. This is good as far as the best tourist regions are traditionally good markets however, this strategy also makes Hard Rock to depend on the tourism. For example, when the sparing goes downturn, there would be less people who spend their money for travel, it will effect to the productive of Hard Rock. Seeing this disadvantage, Hard Rock develops another strategy is signing a long-term lease for cities that are not standard tourist address such as Manchester and Birmingham. This is a good move for Hard Rock because it can make Hard Rock less dependent on the tourists (Heizer Render, p.83).Layout designHard Rock caf exist for 39 years and it expand its business to a global power managing 129 cafes, 12 hotels, casinos, live music venues and a huge Rockfest concert (Heizer Render, p.56). Each cafe is a museum in the environment of a bar-restaurant. The caller-out also added new layouts and memorabilia to its place in order to capture more customers. Lighting, sound, screens, contemporary music and circulation plans are designed to show memorabilia and expose merchandise to customers.Human resource and job designT he layout, memorabilia, music, and videos are important elements in the Hard Rock experience but it falls on the waiters and waitresses to make the experience come alive (Heizer Render, p.445).Hard Rocks philosophy is to hire only candidates who are best sufficient. The valet de chambre resource department supports the overall theme restaurant strategy by giving aggressive screening, including an evaluation of how the employee will contribute to the Hard Rock experience. Their hiring decision is not only on experiences and qualifications, but also on the candidates ardent about music, their ability to tell a story, and convey the experience to customers. These decision criteria run into that their employees interests and right fit with the company. And that can avoid the hiring mistake, thus restrict the turnover.They give great benefit package and effective indoctrination and training, empowerment. They also have culture of diversity and focus on team world and even outside volunteer work. Hard Rock also creates a slashing working environment so that employees want to be a part of a team. They know that as long as they can make the employees feel important and be a part of that team, the employees would want to put up with their employer. Using pliable schedules are also great strategy and could be the difference between employees staying and leaving the restaurant. The human resource department of Hard Rock recognizes that they responsible for a critical element in Hard Rocks strategy. So they must recruit and retain the human capital that is essential to fulfill that mission and strategy.Supply-chain managementHard Rock work with qualified suppliers to ensure fresh, quality meals. Menu item selection depends on preparation right amount of ingredients from qualified suppliers on timeInventoryTheir schedule consists of unique objects related to rock history, the memorabilia, special decorations and a special menu. The collection includes 1,000s of piece of musics, worthed at $40 million valued memorabilia are catalogued, from separately one piece is known where to be. Memorabilia of all cafes around the world are renewed each 5-6 yearsSchedulingUnderstanding that scheduling plays an important role to the succesful of Hard Rock. A good scheduling can bring to the organization more effectively by serving customers promtly, and more efficiently by profound cost (Heizer Render, 647). To have an effective schedulings strategy, Hard Rock Cafe use the scheduling software, and sales forecast.When forecasting sales in service industry, business must consider several factors related to their business. For Hard Rock Caf, they need to take into these considerations community events in the area, seasonality, holidays, time of day, day of week, sales gallery in last couple weeks, and meals served is necessary for effective forecasting of sales. Events contingency in the area, and using historical data for the year prior is also an e ffective way to the sales forecast. Hard Rock Caf must pick up these factors directly affect sales in the restaurant because by ideal forecasting and giving the customer what they want, they can achieve successful in their businessConsidering seniority is important in staff scheduling. The employees who have worked for the company for a long time are more experience and more comfortable about the work. Thus, strategically scheduling each of them in each shift will distribute the experience and expertise. Also be note that 70 % of their guests are tourists so this means that they have to have flexible schedules in their restaurants in order to provide services adapted to different cultures and demands.MaintenanceHard Rock Cafe is redesigning its restaurant to accommodate the changing its tastes. Kitchen, bar, retail shop layout and equipment maintenance and maintenance of memorabilia. The menu review and surveys are also need to be maintenanced to meet the customers requirement.Ex pansion into HanoiAs we critically above, by using effectively operations management strategy, The Hard Rock Cafe has become such a successful business. Since the first Hard Rock Cafe opened in 1971, and its name has go along to expand and succeed. Nowadays, The Hard Rock Cafe has become a well-known brand in the world. Considering an expansion of its business into Hanoi, Vietnam there are operations management opportunities and challenges for Hard Rock to be considered.Vietnam is a developing rural area with a land of opportunities. It is a new emerging market, and is a emf investment destination. The potential for franchise in Vietnam is huge. According to global franchisers, Vietnam is a not place for franchises a young consumer market, high economic growth and stable politics. The rise of the middle class in Vietnam also presents a exploitation market opportunity.OpportunitiesProducts and services design and qualityVietnamese economic system is among the most rapidly grow ing in Southeast Asia. The economy has been growing steadily at 7-8 percent in recent years. Growing economy point to accelerating poverty reduction, and is seeing living standards rise as liquid income increase. Moreover, Vietnam has a population of more than 80 million, and about two-thirds of Vietnamese aged below 30 years, who are brand-conscious, trendy and adore the westerly life style (Vietnam News, 2010). Particularly in the urban areas, consumers demand is surging for higher quality products and services. And the local production cannot satisfy them. Thus, franchising businesses that introduce high-end products and services with a Western lifestyle could help meet that growing demand.Therefore, as for products and services design and quality, Hard Rock is doing extremely well if they expand their business in Hanoi. Hard Rock brand name is well received by local customers who associate them with superior quality, excellent customers service, and a Western life style.Locat ionVietnam is emphatically a safe place to enter because of the politically stable. Understanding that franchises can create jobs for locals, and that they can help drive its economy, Vietnamese Government boost economic development and stimulus package in the Vietnamese market by using flexible policies, and welcomes foreign investment. In addition, Hanoi is a capital of Vietnam and is also a destination of tourism from many countries. And that is a good fix for Hard Rock because its main target customers are the tourists.Human resourceOne of the advantage for Hard Rock open its caf in Vietnam is the low cost of labor. Also, there are many young Vietnamese nowadays are really impassioned about Rock Roll music, and have the ability to convey the experience to the customer. So its totally not hard for the restaurant to find the right employees that fix to the image of Hard Rock Caf.Supply-chain managementAs for the supply-chain management, in Hanoi, Hard Rock can easily find the q ualified suppliers to purchase raw materials with a cheap price but still ensure its fresh, quality meals to serve the customers.ChallengesConsidering an expansion of its business into Hanoi, and to be successful in Vietnam, Hard Rock Caf should take the following concerns into accountProducts service designHard Rock needs to aware of the cultural differences. They should take local culture, habits, and tastes into consideration and adjusts their market strategy accordingly to be successful in this market.They also have to be sensitive to product pricing and franchising fees for expansion in Hanoi. Vietnamese are very price-conscious and local incomes are good lower than many other countries in the region. Moreover, local investors may not be familiar with and are reluctant to invest millions of dollars in a new business concept. This specific of the market will require a flexible approach.Human resourceAnother challenge for Hard Rocks human resource when it comes to decision expa nsion into Hanoi is picking the right winner franchisees. This is the most difficult and time-consuming task of all in the global development of Hard Rock franchise. They need to take time to find, pronounce and conduct diligence on master-franchise candidates. They also need to consider the added cost of training and support across many times zones.ConclusionThe strategy of Hard Rock has been led by the differentiation. The Hard Rock has make unique its products and its services. Hard Rock Caf has brought the concept of the experience economy to its cafe operation. At Hard Rock, the experience concept is not only to offer a custom meal from the menu, but also spread the whole step of rockn roll to its customers. It is successful by using this experience strategy, and Hard Rock Caf became a highly recognized brand throughout the world because of its operations management.After carefully evaluated the operations management strategy of Hard Rock Caf and considered all the opportuni ties and challenges for Hard Rock Caf when considering an expansion of its business into Hanoi, I powerfully believe that the business will be going successful on this market. With a large young consumers market, growing disposable income, stable politic, and also as the locals are becoming more receptive to international brands Vietnam is definitely a good destination and a perfect time for Hard Rock Caf to enter to the market and franchise its brand.